How Narrative Hub edited 193 videos in 5 months with Clipmasters

Clipmasters Narrative Hub Testimonial

Introduction

Narrative Hub, a creative marketing agency in Queensland, faced growing pressure on its video production workload. Matt and his team deliver video, photography, branding and digital marketing for Australian businesses, so their clients get every discipline from one partner.

To keep up with client demand, they needed to figure out how to scale their post production capacity. They had used outside video editors before and run into repeated problems. That’s when they turned to Clipmasters.

The Challenges Before Clipmasters

  • Repeated Mistakes: Previous editors made the same errors over and over, so the team had to give the same feedback every time.
  • Long Briefing Times: Every briefing needed detailed written instructions, which cancelled out most of the time the agency saved.
  • No Local Knowledge: Australian locations, references and B-roll needed an editor willing to research them. Most freelance editors weren’t, so the team ended up selecting footage themselves and losing even more time.
  • Internal Review on Every Draft: Outside work couldn’t be relied on to come back clean, so someone senior had to check all of it.
  • No Room to Hire: Adding a salaried editor to a small agency was a large fixed cost, and recruiting would take time the team didn’t have.

How Clipmasters Helped

Narrative Hub came on to Clipmasters’ Enterprise plan. The plan provides:

  • A full-time dedicated video editor.
  • A creative project manager to oversee timelines and quality control.

Implementation

  • Workflow Integration: The editor and the creative project manager both work inside Narrative Hub’s own project management tool, so the agency runs video the same way it runs everything else. Matt describes the pair as an extension of his team rather than an outside supplier.
  • A Daily Working Rhythm: The editor checks in every day in Narrative Hub’s channel, so the agency always knows what’s in progress.
  • Quality Control Before Delivery: The creative project manager reviews every edit before Narrative Hub sees it.
  • Research Included: The editor sources B-roll and location footage for Australian locations he hasn’t been to.
  • Shorter Briefs: The agency sends a production plan, the footage and a note on what the video needs to say. The editor handles the rest.

Work sample

You said you wanted to position yourself as that scaling partner for an agency, and I feel like you guys are achieving that. I haven’t looked at any of his edits for a month. I asked the team how it was going and they said they’re pretty much always good first go. We’re very happy!
Matt Fay Narrative Hub

Matt Fay

Founder & Managing Director at Narrative Hub

The Results

  • Edits Approved First Time: After the first month, Matt stopped reviewing drafts. His team reports that the work is almost always approved first go.
  • 193 Videos in Five Months: An average of around thirty-nine videos a month, produced alongside the agency’s photography and design work, with no extra hires.
  • Less Time Spent Briefing: The agency no longer spends around half an hour briefing each video, which makes the overall process faster even when an individual edit takes longer.
  • Consistent Quality on Difficult Jobs: Videos built from long, unstructured footage come back usable, not just the straightforward ones.

The Takeaway

For agencies like Narrative Hub that want to increase output without increasing headcount, Clipmasters provides a way to add editing capacity quickly. By pairing agencies with a dedicated video editor and a creative project manager who owns quality and timing, we help them take on more video work while keeping their internal team focused on clients and creative direction.

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